Ticket Terms

Tickets for Scifi Wales are available from our Ticket Agent and can be purchased online, over the telephone or in person. By purchasing your ticket for Scifi Wales you agree to the following Ticket Terms. Terms were last updated on 19th January, 2015.

Your admission to any Event organised by us is governed by these Terms. By purchasing Tickets and/or entering or attempting to enter the Venue, you will be deemed to have accepted these Terms in full.

Some Ticket Agents and Venues may have their own terms and conditions, which may apply to you when using your Tickets to attend an Event, in addition to these Terms. If there is any inconsistency between these Terms and the terms specified by Ticket Agents and/or Venues, these Terms will apply in priority to the others.

Definitions and Interpretation

In these Terms, certain words have specific meanings, as follows:

The term "us" or "we" or "our" refers to UK Conventions Limited whose registered office is 51 Bryniau Road, Llandudno LL30 2EZ (Registered in England & Wales Number 4334116).

The term "you" or "your" refers to any person seeking admission to our Events or any Venue to attend our Events

The term "Event" or "Events" refers to a live event operated by or on behalf of us taking place at any Venue.

The term "Ticket" or "Tickets" refers to a ticket, electronic ticket, wristband or any other device giving the bearer the right to attend an Event.

The term "Ticket Agent" or "Ticket Agents" refers to a person authorised by us to sell Tickets on our behalf.

The term "Venue" or "Venues" refers to Venue Cymru and/or any other area within or around Venue Cymru in which our Events take place.

The term "Terms" refers to these terms and conditions.

Changes and Amendments

We have the right to revise and amend these Terms from time to time. Each visit to an Event will be subject to the Terms in force at the time of the visit. It is your responsibility to check the Terms before entering an Event, so that you are aware of any changes. You may wish to print a copy of these Terms, including a date-stamp for future reference.

Tickets

Your Ticket may be provided in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time. Tickets are non-refundable, non-transferable, cannot be cancelled and are void if altered.

Only persons holding a valid Ticket will be admitted to an Event, and Tickets must be kept with you at all times during an Event. If any part of your Ticket is removed, altered in any way or defaced your Ticket could be invalidated. Tickets should be kept safe at all times, if you lose your Tickets or they are stolen, we may not be able to replace them and we will not be liable for any lost or stolen Tickets.

Tickets usually include entry to most, but not necessarily all, areas of the Event. Subject to availability and at our absolute discretion, visitors may be asked to purchase additional tickets to obtain access to other areas or attractions within the Event.

You are advised to check your purchase upon receipt and inform us of any errors as soon as possible.

Resale, or the attempted resale or purchase of a resale Ticket whether originally purchased or provided by us on a complimentary basis is grounds for the cancellation and voiding of such Ticket without refund or other compensation.

It is the responsibility of you to inform us of any change of address, contact phone number or email address, both before and after receipt of all Tickets for an Event. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current and valid email address.

Children and Young Persons

Events or specific areas of Events may be age restricted and it is the responsibility of the person who purchases the Tickets to check that the persons on whose behalf they purchase the Tickets for comply with all such age restrictions before purchasing the Tickets and whilst at an Event. If you attend an Event where age restrictions apply and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate (e.g. student pass). We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.

Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other visitors to the Event. Any disruption may result in you and your children being removed from the Venue.

Children the age of 15 and under must be accompanied by an adult aged 18 or over at all times.

Conduct

Whilst you and other Ticket holders for which you are responsible for are at an Event, you and your guests must comply with all directions of our staff, relevant health and safety notices, and other policies and announcements made available to you during your visit.

Any breach of these Terms or any unacceptable behaviour by you or your guests deemed so by us or a member of our staff may result in immediate ejection from the Event and Venue.

We shall have the right to refuse admission or to eject you and any other Ticket holder from the Event if in our reasonable opinion, granting you admission might be a risk to our property, the safety of others and/or affect the enjoyment of the Event by others and in particular (but without limitation) where there is a breach of the following rules:

  • No smoking;
  • No pets or animals except for guide dogs and hearing dogs;
  • No consumption of food or drink outside the designated areas without our express permission;
  • No offensive weapons;
  • No access to any area of the Event other than areas designated for access by you;
  • No unnecessary noise (whether from mobile phones or other devices) or behaviour likely to annoy or offend other visitors or intimidate our staff;
  • No use of illegal drugs or consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003;
  • No use of roller skates, skate boards, bicycles, sitting toys, balls and frisbees;
  • No refunds will be offered to Ticket holders who are refused entry or ejected from the Event under these Terms.

Event Alteration, Cancellation and Postponement

From time to time we make alterations to an Event which is not material in nature and no refunds will be available in respect of non-material alterations. A "material" change is a change to an Event which in the reasonable opinion of us, makes the Event materially different to the Event which purchasers of the Ticket could reasonably expect. Changes to performance times, guest appearances, guest cancellations and changes to scheduled panels and attractions will not be a material change. A material change is judged by reference to the nature and billing of each Event. Events which are themed events are judged by reference to the overall theme rather than the individual guest or attraction scheduled to appear. This includes Events which have multiple guests and/or where the Event name does not include reference to any specific guest or attraction. In these cases, no scheduled guest or attraction may be considered as headline acts, regardless of their relative fame or prominence in the billing.

In the event of a cancellation, postponement or material alteration of an Event you may be entitled to a refund in accordance with these Terms and/or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and you must contact the Ticket Agent to request all refunds. No refunds will be issued directly to you by us unless your Ticket(s) were purchased directly from us. Refunds for cash purchases made at the Venue box office may be available by cheque only. Ticket Agents may not make a refund if you fail to follows the instructions provided within the timeframes notified in their own terms and conditions.

It is your responsibility to check the website of the Venue, Event or Ticket Agent for news of any alteration, cancellation or postponement of the Event. Information on such matters will be made available on behalf of us as soon as reasonably practicable on our website. You are advised that our website cannot always be updated immediately and that circumstances giving rise to cancellation or alterations can sometimes arise immediately prior to an Event.

Should an Event be postponed or cancelled, we cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated service relating to the Event.

All guests appear subject to work and personal commitments.

Security

In the interests of safety, you may be asked to submit to a search of your person or belongings and anyone refusing to submit or found to be in possession of materials which we believe to be dangerous or unsuitable will be denied entry or removed from the event.

You must keep your personal belongings with you at all times. In the absence of any negligence or other breach of duty by us, we accept no responsibility for loss, theft or damage to any personal belongings brought into the event.

Photography

From time to time we or other authorised third parties may carry out photography, filming and/or other recordings at events, and any images and/or recordings captured may feature our visitors and/or guests. By purchasing a Ticket to an event and/or attending an event, you give your express consent to the use of such images and/or recordings by us in connection with advertising and promotion (such as on our website, social media sites and pages, partner sites, outdoor advertising and brochures), commercial purposes (such as merchandising, DVDs and Blu-Ray recordings) and for other internal purposes, and in doing so, you allow us to edit, modify, publish and make available such images and/or recordings. You acknowledge and agree that you will not receive payment or compensation if we use such images and/or recordings for the purposes set out above. If any visitors to our events are under the age of 18, you, being the parent or legal guardian of such persons, also consent to the use of their image and/or recordings for the purposes set out above. You acknowledge that the copyright and all rights in such images and/or recordings rests with us and/or any authorised third party and accordingly you grant us and/or any authorised third party all rights in any images and/or recordings of you and/or your children. You shall promptly execute such documents and perform such acts as may be required for the purposes of giving full effect to the foregoing.

The taking of photographs with personal cameras is allowed in all areas at our events apart from within questions and answers sessions, organised panels/talks and any professional photo shoot areas. Video recording as well as the use of flashes, tripods and other specialist photographic equipment is not permitted. Photographs are for you to enjoy for your own personal, private and non-commercial purposes only. Unless permission has been granted by us, pictures and images cannot be reproduced in any format or media other than for private viewing.

Photography of any kind in the questions and answers sessions, organised panels/talks and any professional photo shoot areas is not permitted at any time.

Liability

Our liability for losses you suffer as a result of us breaching a contract between us is strictly limited to an amount up to or equal to the face value of the Ticket purchased by you for the Event you are attending. We will not be liable to you for loss or expenses incurred in connection with your visit to the Event, its alteration, postponement or cancellation, such as the cost of any personal travel, accommodation or hospitality arrangements made in connection with any Event.

Where part of the services you have paid for in connection with the Event are provided by a third party supplier, that supplier’s individual liability will be set out in their own terms and conditions. You may request from the supplier directly copies of any relevant terms and conditions. For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us.

Subject to applicable law, we shall have no liability to you if we are prevented from, or are delayed in performing our obligations under any contract or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including (but not limited to) strikes, lock-outs or other industrial disputes (whether involving our employees or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

General

To the fullest extent permissible by law, we shall be entitled to assign any and all of our rights and obligations under these Terms, provided that your rights are not adversely affected.

If any provision of these Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms valid and enforceable.

If we delay or fail to enforce any of these Terms it shall not mean that we have waived our right to do so.

All of these Terms are governed by English Law and any disputes arising under them are subject to the non-exclusive jurisdiction of the English Courts.